1. Information We Collect
Depending on how you interact with Mondo Systems, we may collect:
- Name
- Business name
- Email address
- Phone number
- Website URL
- Business and project information
- Information submitted through forms, surveys, consultation requests, or other communications
- Information about your GoHighLevel setup, systems, funnels, workflows, integrations, and technical requirements
- Communication preferences
- Information you voluntarily provide when communicating with us
- Technical information such as IP address, browser type, device information, pages visited, and general website usage
We only collect information that is reasonably necessary to operate our website, communicate with you, provide requested services, support our business operations, and improve our services.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and consultation requests
- Schedule and manage appointments
- Provide GoHighLevel implementation and technical services
- Communicate with you about projects and services
- Send requested information, resources, or materials
- Send appointment reminders and service-related notifications
- Send marketing or promotional communications when appropriate consent has been provided
- Provide customer support
- Improve our website, services, and customer experience
- Maintain website and system security
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal and regulatory obligations
3. SMS / Text Messaging
If you voluntarily provide your mobile phone number and separately opt in to receive SMS messages from Mondo Systems, your number may be used to send the types of messages described at the point of opt-in.
Depending on the communication you requested, SMS messages may include consultation or appointment reminders, inquiry follow-up, service-related communications, customer support, project updates, and other communications for which you have separately provided appropriate consent.
Message frequency varies. Message and data rates may apply.
Providing your phone number by itself does not constitute consent to receive SMS messages. SMS consent is requested separately where applicable and is not a condition of purchasing any product or service.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
You may also contact us at [YOUR BUSINESS EMAIL] for questions about SMS communications.
4. SMS Consent and Mobile Information
Mondo Systems does not sell or share mobile information, including SMS opt-in data or consent information, with third parties or affiliates for their own marketing or promotional purposes.
Information sharing with subcontractors or service providers in support of services such as customer service, communications, technical support, scheduling, or business operations may be permitted when necessary to provide the requested services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for purposes unrelated to providing the requested services.
5. How We Share Information
We may share information with trusted service providers that help us operate our business and provide services to you.
These providers may support functions such as:
- Website hosting
- CRM services
- Scheduling and appointment management
- Email communications
- SMS communications
- Payment processing
- Analytics
- Customer support
- Website and funnel infrastructure
- Business administration
Service providers are expected to process information only as reasonably necessary to perform the services they provide.
We do not sell your personal information.
We do not share SMS opt-in or consent information with third parties for their own marketing or promotional purposes.
6. GoHighLevel and Service Providers
Mondo Systems may use GoHighLevel and related technology providers to manage customer information, communications, appointments, workflows, forms, websites, funnels, automation, and other business processes.
Information you submit through our website, forms, booking pages, or other communication channels may be processed through technology providers used to deliver our services and operate our business.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve functionality, performance, and user experience.
These technologies may help us understand website traffic, visitor behavior, page performance, and marketing effectiveness.
Depending on your browser and device settings, you may be able to control or disable certain cookies and similar technologies.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or contractual requirements.
10. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Withdraw SMS consent by replying STOP
- Request information about how your personal information is used
To make a privacy-related request, contact us at [email protected].
11. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
12. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this page periodically for the most current information about our privacy practices.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, you can contact Mondo Systems using the information below.